Travel alerts

If you have booked a flight to, from or via Orly (ORY) on Tuesday 28 November 2023, you can see below what rebook and refund options we can offer you. These options are only valid if you have a ticket originally issued on or before Thursday 23 November 2023.

Does your original flight depart on Tuesday 28 November 2023 to, from or via Orly (ORY), then your new departure date should be before or on Tuesday 5 December 2023. You can rebook your flight at the latest on Tuesday 5 December 2023. Please see below options and rules:

If your flight was cancelled by us or if you cancelled the flight yourself, you can rebook to a different travel date. Please note that:

If you want to cancel your flight and request a travel voucher, please note that:

If any of your flights were cancelled or if your flight was delayed for more than 3 hours, you can request a full refund of the ticket and extra options.

If you are a Dutch citizen wishing to return to the Netherlands, please make sure that you register with the Foreign Affairs Information Service of the Netherlands. The Dutch Ministry of Foreign Affairs will contact you about any flight options from Tel Aviv. Please be aware that your KLM ticket is not valid for these flights, and you are eligible for a refund through the regular channels.

If you have a different nationality or do not live in the Netherlands, please contact your embassy for further guidance and assistance.

We are closely monitoring the situation. Please stay updated about the latest developments on this page and My Trip and ensure your contact details are updated.

If you booked through a travel agent or tour operator, we recommend contacting your travel agent first, as they will have all the necessary information to assist you. You can find the contact details on their website. If you prefer, you can also contact us directly.

We understand that you may have questions or need extra support. Please don’t hesitate to contact us, and we will do what we can to help you as quickly as possible. All questions related to the repatriation flights can be addressed to Informatieservice Buitenlandse Zaken.

For more information on your passenger rights, please visit this page.

Please note that the availability of alternative flights is limited. Currently, we cannot rebook passengers on an alternative flight departing from Tel Aviv.

Due to the security situation in Tel Aviv, we are issuing the following voluntary rebook policy for customers ticketed to fly to/from/via Tel Aviv, Israel (TLV) on Saturday 7 October up to and including Wednesday 31 January 2023. These options are only valid if you have a ticket originally issued on or before Friday 24 November 2023.

If you have booked a flight to, from or via Beirut (BEY) on Saturday 14 October up to and including Friday 15 December 2023, you can see below what rebook and refund options we can offer you. These options are only valid if you have a ticket originally issued on or before Monday 13 November 2023.

Does your original flight depart on Saturday 14 October 2023 up to and including Friday 15 December 2023  to, from or via Beirut (BEY), then your new departure date should be before or on Sunday 14 January 2024. You can rebook your flight at the latest on Sunday 14 January 2024. Please see below options and rules:

If your flight was cancelled by us or if you cancelled the flight yourself, you can rebook to a different travel date. Please note that:

If you want to cancel your flight and request a travel voucher, please note that:

If any of your flights were cancelled or if your flight was delayed for more than 3 hours, you can request a full refund of the ticket and extra options.

If you have booked a flight to, from or via Ouagadougou (OUA) on Monday 7 August until Sunday 31 December 2023, you can see below what rebook and refund options we can offer you. These options are only valid if you have a ticket originally issued on or before Monday 16 October 2023.

Does your original flight depart on Monday 7 August until Sunday 31 December 2023 to, from or via Ouagadougou (OUA), then your new departure date should be before or on Wednesday 31 January 2024. You can rebook your flight at the latest on Wednesday 31 January 2024. Please see below options and rules:

If your flight was cancelled by us or if you cancelled the flight yourself, you can rebook to a different travel date. Please note that:

If you want to cancel your flight and request a travel voucher, please note that:

If any of your flights were cancelled or if your flight was delayed for more than 3 hours, you can request a full refund of the ticket and extra options.

If you have booked a flight to, from or via Bamako (BKO) on Monday 7 August until Sunday 31 December 2023, you can see below what rebook and refund options we can offer you. These options are only valid if you have a ticket originally issued on or before Monday 16 October 2023.

Does your original flight depart on Monday 7 August until Sunday 31 December 2023 to, from or via Bamako (BKO), then your new departure date should be before or on Wednesday 31 January 2024. You can rebook your flight at the latest on Wednesday 31 January 2024. Please see below options and rules:

If your flight was cancelled by us or if you cancelled the flight yourself, you can rebook to a different travel date. Please note that:

If you want to cancel your flight and request a travel voucher, please note that:

If any of your flights were cancelled or if your flight was delayed for more than 3 hours, you can request a full refund of the ticket and extra options.

On 12 February 2022, we decided to suspend our flights to Kyiv. This suspension was extended until further notice on 24 February 2022, following the closure of Ukrainian airspace.

In light of the current situation in the region, we’ve decided to suspend our flights to and from Russia and our flights through Russian airspace until further notice as of 26 February 2022. As a result, we have suspended our flights to and from Moscow and Saint Petersburg.

Does the flight suspension impact your travel plans? Check your ticket conditions to learn more about your options to rebook or request a refund.

Safety and security of our flights, customers, and crews is an absolute necessity. We always put the safety of passengers and employees first. Choosing safe and optimal routes is a standard part of our daily practice. We’re constantly monitoring the geopolitical situation in all areas we serve, to ensure the highest level of flight safety.

To determine safe flight routes, we use a security management system to analyse risks. For this, we also use information that is shared within the Dutch expert group, including all Dutch airlines, the intelligence services, the Ministry of Defence, the Ministry of the Interior and Kingdom Relations, the Ministry of Foreign Affairs, NCTV, and the Ministry of Infrastructure and Water Management. Our decision not to fly over or to a specific country is based on the most current analysis at that time.

Air France and KLM have temporarily suspended cooperation with Aeroflot, including the suspension of codeshare agreements and frequent flyer partnership.