Travel alerts and disruptions

Stay updated on travel alerts and disruptions during your journey. Want to change or cancel your flight, request a refund, or report delayed baggage? Check out our self-service options.

Latest alerts and rebooking policies

Last updated on Monday 14 July 2025, 09:00 (Amsterdam time).

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Because of the security situation in Beirut, we are offering below rebook and refund options to our passengers flying to, from or via Beirut (BEY).

Rebooking and requesting a refund

If you have booked a flight to, from or via Beirut (BEY) from Friday 13 June 2025 to Sunday 6 July 2025, you can see below what rebook and refund options we can offer you. These options are only valid if you have a ticket originally issued on or before Wednesday 18 June 2025.

Does your original flight depart from Friday 13 June 2025 to Sunday 6 July 2025 to, from or via Beirut (BEY), then your new departure date should be on or before Sunday 20 July 2025. You can rebook your flight at the latest on Sunday 20 July 2025. Please see below options and rules:

1. Rebook to a different travel date

If your flight was cancelled by us or if you cancelled the flight yourself, you can rebook to a different travel date. Please note that:

  • You can only change your travel dates for free if the same travel class is available as mentioned on your original ticket.
  • Your new departure date should be before or on Sunday 20 July 2025.

2. Request a travel voucher

If you want to cancel your flight and request a travel voucher, please note that:

  • You can request a travel voucher that will be valid for one year from the date of issue.
  • You can use this voucher for all KLM, Air France, Delta, and Virgin Atlantic flights that are offered on the Air France KLM website.
  • You can also use the travel voucher to buy extra options like upgrades, specific seats and baggage on KLM and Air France flights.
  • Request a travel voucher

3. Request a refund

If any of your flights were cancelled or if your flight was delayed for at least 3 hours for flights in Europe or at least 5 hours for intercontinental flights, you can request a full refund of the ticket and extra options.

Due to the ongoing security situation, all KLM flights to and from Tel Aviv have been suspended until further notice.

  • At this moment, we are unable to rebook you on an alternate flight.
  • If you no longer wish to travel, you may be entitled to a refund.
  • If you booked via a travel agency, please contact them.

Additionally, if your flight was originally scheduled between Friday 13 June and Thursday 31 July 2025 and your ticket was issued on or before Monday 16 June 2025, you have the following options:

1. Rebook to a different travel date

If your flight was cancelled by us or if you cancelled the flight yourself, you can rebook to a different travel date. Please note that:

  • You can only change your travel dates for free if the same travel class is available as mentioned on your original ticket.
  • Your new departure date should be before or on Sunday 31 August 2025.

2. Travel to or depart from Athens or Larnaca

You may rebook your flight and travel to or from Athens (ATH) or Larnaca (LCA) instead of Tel Aviv. Please note that:

  • You can only change your flight for free if the same travel class is available as mentioned on your original ticket.
  • You are responsible for travelling between Tel Aviv and Athens or Larnaca.
  • We do not cover the cost of your travel between Tel Aviv and Athens or Larnaca.

3. Request a travel voucher

If you want to cancel your flight and request a travel voucher, please note that:

  • You can request a travel voucher that will be valid for one year from the date of issue.
  • You can use this voucher for all KLM, Air France, Delta, and Virgin Atlantic flights that are offered on the Air France KLM website.
  • You can also use the travel voucher to buy extra options like upgrades, specific seats and baggage on KLM and Air France flights.
  • Request a travel voucher

4. Request a refund

If any of your flights were cancelled or if your flight was delayed for at least 3 hours for flights in Europe or at least 5 hours for intercontinental flights, you can request a full refund of the ticket and extra options.

KLM is experiencing an IT issue affecting flight status information. We are working hard to resolve the issue, but it is taking longer than expected. Our sincere apologies for this.

Impact details

  • Travel dates affected: 14 February 2025 – 31 March 2026.
  • Flights affected: All KLM-operated flights worldwide.
  • Issue: Automatic seat changes for a limited number of passengers.

What this means

Some passengers may have received one or more KLM emails about a seat change or downgrade. Unfortunately, it was not possible to reassign the seat that was originally reserved.

What we are doing to help

  • If your seat was changed and the originally reserved seat is still available, we will do our best to reseat you there.
  • If you want an extra comfortable seat, you can reserve it at the standard fee, depending on availability.

Because of the current crisis in Ukraine, we have adjusted our flight routes and schedules. We continue to monitor the situation and will inform you here once there’s an update.

Read more about the current situation in Ukraine on the website of the Dutch government

Impacted routes

On 12 February 2022, we decided to suspend our flights to Kyiv. This suspension was extended until further notice on 24 February 2022, following the closure of Ukrainian airspace.

In light of the current situation in the region, we’ve decided to suspend our flights to and from Russia and our flights through Russian airspace until further notice as of 26 February 2022. As a result, we have suspended our flights to and from Moscow and Saint Petersburg.

Does the flight suspension impact your travel plans? Check your ticket conditions to learn more about your options to rebook or request a refund.

Safety

Safety and security of our flights, customers, and crews is an absolute necessity. We always put the safety of passengers and employees first. Choosing safe and optimal routes is a standard part of our daily practice. We’re constantly monitoring the geopolitical situation in all areas we serve, to ensure the highest level of flight safety.

To determine safe flight routes, we use a security management system to analyse risks. For this, we also use information that is shared within the Dutch expert group, including all Dutch airlines, the intelligence services, the Ministry of Defence, the Ministry of the Interior and Kingdom Relations, the Ministry of Foreign Affairs, NCTV, and the Ministry of Infrastructure and Water Management. Our decision not to fly over or to a specific country is based on the most current analysis at that time.

Aeroflot

Air France and KLM have temporarily suspended cooperation with Aeroflot, including the suspension of codeshare agreements and frequent flyer partnership.

Self-service options

If your flight is affected by a disruption, we will inform you via e-mail or text message and rebook you automatically if required. Want to change your travel details or request a refund? Check out our self-service options.

Change your flight

Easily adjust your travel date, departure times or destination in case of a disruption.

Cancel your flight

Want to cancel your trip due to unexpected changes? Read more about your options.

Check your travel details

Quickly view or adjust your latest travel information by logging in to My Trip.

Request compensation

Experiencing cancellations, delays, or rebookings? You might be entitled to compensation.

Request a refund

Don’t want to take your flight anymore? Check if you get a refund for your unused trip.

Report delayed baggage

Can’t find your bag after arriving? Always report this online within 48 hours after your arrival.